Problem with installing Google and Matomo Analytics

talpaiadului

Forum URL: https://talpaiadului.flarum.cloud

A clear description of the issue:
I’ve been trying to install Google and Matomo tracking code tags using the HTML Head Items extension, but they did not work (the tests kept failing) so I removed the code tags using the “Remove” button. The Matomo code tag was completely removed, but the Google head tag only partially, so I tried to complete it with what was missing by adding only the missing part using again the HTML Head Items extension, but now not only that the test failed again, but when I try to access the forum I get the error: “Something went wrong while trying to load the full version of this site. Try hard-refreshing this page to fix the error.”

Update: The forum is working again, got fixed without me doing anything, but the issue with that part of the Google Analytics tracking code tag remaining visible on the “view page source” page, still remains. Please explain me, like you would explain to a child, since I’m completely illiterate in this field, how to erase that residual part of the Google tracking tag from the forum HTML code, and how to add the tracking code tags appropriately, so Google and Matomo, or at least Google could work on the forum. Thank you very much in advance!

talpaiadului

talpaiadului
Giving this thread a bump.
Could someone, please, at least tell me if my problem does not qualify as an “issue” and point me in the right direction, so I stop monitoring this thread in hope for some help?

SKevo

talpaiadului the Google Analytics is defined in the FoF Analytics extension, disable it to remove it from the page source

I also had a look at the head items ext, I believe you need to put the full HTML in the head item, not just the body. Note that I do not use Google or Matomo analytics, so I don’t know the details of how to set these services up

talpaiadului

I have disabled the extention, also used a button called “purge”, available within the extention, but that residual Google Analytics tag remained in place in the page source.

I will place my problem on discuss.flarum.org, maybe someone who uses those Analytics will answer.

Thank you so much for trying to help me!

SKevo

talpaiadului I have disabled FoF Analytics on your forum and there seems to not be a reference to gtm in the page source, could you please clarify which tag(s) do you have in mind when browsing the source?

FYI, I created a temporary admin account at your forum, username fftest – feel free to remove it after this is resolved

talpaiadului

SKevo
Update: I have added the Google Analytics tracking code tag initially to the body using the HTML head items extension, the Google test failed, saying tag not detected on my site, then added the same tag to the “custom header” in the “Appearance” section, the Google test still failed, but in my Google Analytics account it shows the “data is flowing”. So maybe Google is detecting and using the tracking code tag, even if the test is failing.

I will monitor for the first Google Analytics report to see if I get results, and if I do, it means that everything is okay, I guess

Thank you again for your help.

talpaiadului

After trying to post my problem on discuss.flarum.org without success (I couldn’t get the confirmation e-mail from flarum to my gmail account so I could activate my flarum account in order to post messages), I decided to try again the process of purging the HTML head items extension, cleaned the forum cache and my browser history, and then the residual part of the Google Analytics tag finally disappeared, so probably when you logged into the forum, it was already gone.

Sorry for not coming back to give you an update right away, I didn’t think you were going to further investigate the issue. My bad, and I apologize for it.

PS: I will leave the fftest admin account in place, since it might be helpful in the future. I will try to add Google Analytics again, and give you an update about my success or failure.

Thank you again for taking your time to help me, you are a true gentleman!

SKevo

talpaiadului cleaned the forum cache and my browser history, and then the residual part of the Google Analytics tag finally disappeared

That makes sense, as all FreeFlarum forums are behind Cloidflare by default if you aren’t using a custom domain. Cloudflare can cache certain responses, or instruct the browsers to cache them (headers). I can turn off the Cloudflare proxy for your forum, if you want

talpaiadului then added the same tag to the “custom header” in the “Appearance” section, the Google test still failed, but in my Google Analytics account it shows the “data is flowing”

I think the code should be in the <head> tag instead, and “custom header” places the code as the first child of the <body> tag, if I remember correctly. Unfortunately, I am not familiar with Google’s internal workings to give a concrete advice, but if it appears to be working now, perhaps it will sort itself out later? Let me know if the problem persists, if I have some spare time I can actually look into getting Google Analytics to work on my test forum to see how the process is like

talpaiadului

SKevo

SKevo I think the code should be in the <head> tag instead, and “custom header” places the code as the first child of the <body> tag, if I remember correctly.

You are correct. The instructions say: “Copy and paste it in the code of every page of your website, immediately after the <head> element. Don’t add more than one Google tag to each page.”

I removed the tag from the custom header, and the data is still flowing. However, in the page source the remaining tag is not immediately after the <head>, but rather close to the </head> element.

Anyway, as long as the data is flowing I will leave it like that, and monitor for the report.

Thank you!

SKevo

talpaiadului the script is currently within <head> which is managed by FoF Analytics, I have therefore disabled HTML Head Items ext for you as you no longer need it. I left custom header in “Appearance” the way it is, since you (correctly) removed the code from there.

I think it should work correctly now, as FoF Analytics should specifically be designed to insert the GTM code and set it up correctly – but should anything not function properly anymore, please let me know. For now, I can confirm that this current setup should work

talpaiadului

SKevo
Perfect, I will not change anything anymore.

Thank you for everything!