activation issues via email

navindra

My forum URL is https://forum.pianotell.com

Hello! Piano | Tell has had a sudden influx of new users and for the most part it’s been working out great!

However, there are a handful of users who have reported they never receive the activation email. This seems to work fine for all the big providers such as gmail.com, etc, but some domains such as earthlink.net or att.net or comcast.net may not be working.

I don’t see the bounces from my side and I don’t see any relevant logs on the FreeFlarum side.

Any idea how to troubleshoot this?

Thank you for such a fine service!

SKevo

navindra apologies for the inconvenience. I can see the bounces for some of the e-mail domains you mentioned in the logs. I will have a look into it and figure out why this happens

Edit: I’ve now contacted the e-mail providers of domains known to bounce back to see how this can be fixed, since it appears that they reject mail from FreeFlarum’s mail server for some reason that is yet unknown.

navindra

SKevo Thank you so much for root causing and following up on this! Really appreciate the help. 🙂

[deleted] No, these are legit accounts, generally ISP email accounts.

SKevo

navindra FYI I have contacted the email providers that seem to reject FreeFlarum’s mail, and some of them (AT&T) replied that they have fixed this. I will continue to monitor the logs to improve the mail delivery further (not sure which mail providers still have issues at the moment)

[deleted]

Is spam folder also not?